Shipping Policy

Processing Time:

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation.
  • Processing times may be extended during high-demand seasons or due to unforeseen circumstances.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times vary based on location and shipping method selected:
    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-5 business days
    • Overnight Shipping: 1-2 business days (where available)

International Shipping:

  • We offer international shipping to selected countries. Shipping times and rates vary based on destination and carrier policies.
  • Import duties, taxes, and customs fees are the responsibility of the customer.

Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • Please allow up to 48 hours for tracking details to be updated.

Shipping Restrictions:

  • We do not ship to P.O. boxes, APO/FPO addresses, or restricted locations.
  • Some items may have shipping restrictions due to local laws and regulations.

Delays & Lost Packages:

  • We are not responsible for shipping delays caused by the carrier, weather, or other external factors.
  • If your package is lost or significantly delayed, please contact our support team, and we will assist in resolving the issue.

Damaged or Incorrect Orders:

  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and order details to arrange for a replacement or refund.

For any further questions, please contact our support team at [Info@timgad.ae/800251089].